Arrival And Departure Times
Check-in time is 12h00 and check-out time is
11h00. Any variations on these times must be advised prior to
guests arrival at the camps and are at the sole discretion of
the camp manager.
Catering Requirements
Please inform our reservations department upon reservation of any special dietary requirements. Regretfully we do not have a kosher kitchen.
Please also advise us if any guests who will be celebrating a birthday or special occasion which you may want us to be aware of.
Cheque Payments
Cheques are not accepted at any of the camps.
Credit Cards
Master Card, American Express, Diners Club and Visa are accepted in Rands at all our camps.
Dress code
The dress code is casual but neutral colours are recommended on game drives. A sweater may be required at any time, whilst during the winter months (May to September) very warm clothes including a windbreaker (anorak) are essential. Please note, we do request that gentlemen wear long pants to dinner in the evenings.
Drinking Water
All water in the camp is filtered to the highest standards and is guaranteed perfectly safe for drinking.
Exclusive Safari Vehicles
Exclusive use of a safari vehicle can be arranged upon request, but is subject to availability. Only a limited number of exclusive safari vehicles can be guaranteed at any one time. This service attracts a fee per empty seat per day out of six at MalaMala and Sable Camp and per empty seat per day out of four at Rattray's on MalaMala.
Indemnity Form
All Guests are required to sign an indemnity form on arrival at camp. The content on this form is found further below, under "Health & Safety".
Internet Connection Mobile Phone Coverage and DVD Players
Mobile Phone coverage and Wireless internet connectivity are available at the MalaMala Game Reserve camps.Guests at Rattray's on MalaMala have wifi internet connection, satellite TV and DVD players within their own suites.
Please note that use of laptops and cell phones is restricted to individual bedrooms out of respect for other guests. Strictly no mobile phones allowed on game drives and in the public areas.
There is a communal DVD player at both the Sable Camp and MalaMala Main Camp. The DVD players also have multi card readers enabling guests to view their digital photos through the television.
Malaria/Mosquitoes
Malaria is endemic to the Mpumalanga region of the country including MalaMala Game Reserve and the Kruger National Park. We are on the edge of the Malaria belt, thus although very uncommon, we are in a malaria area. We don’t believe that we have ever had a guest who contracted Malaria whilst at MalaMala Game Reserve. Notwithstanding this, in the interests of your personal safety we recommend that precautions be taken.
We are very proactive in respect of the measures we put in place to control mosquitoes within the camp.
Every month we spray K-Othrin around all our buildings and thatch. This is a spray designed specifically to deter mosquitoes and is used across Africa as a prevention for malaria by both government and the private sector. It is recommended to be used twice a year, but we spray every month.
All stagnant water in and around camp, as well as still ponds in the river, are sprayed and treated with Vectobac (a natural chemical which kills mosquitoes in their pupa stage of life which takes place in the water). Once again this is recommended every two months but we do it monthly.
Once a week every room will be doom fogged. This is to control all insects, including mosquitoes, and is done inside the room.
Twice a week we swing fog, which is a machine which blows out "chemical fog" for the prevention of mosquitoes. This is done in the afternoon when guests are on their evening drive. It is recommended that this is done weekly, but we do it twice a week.
Peaceful sleep repellent is available in all rooms and on game drive vehicles.
Please consult your physician for further information on the various anti-malarial prophylactics available.
For additional information on the malaria situation in this region, you can also contact the Kruger National Park malaria hotline on + 27 (0) 82 – 234 1800 or visit the website http://www.cdc.gov/malaria/faq.htm
Power Supply
220v A.C. current is available 24 hours per day.
Tour Leader/Pilot/Driver/Guide Policy
Accommodation for a bonafide tour leader, pilot, driver or guide is offered in B grade accommodation. The reduced rate is solely for accommodation and meals. This rate does not include game drives and/or any other special activities available to full paying guests at the camps. However we will make every effort to ensure that tour guides accompanying a party are included in all such activities.
VAT
VAT is currently at 14% and is included in the price of most goods, services and hotel accommodation. Foreign tourists qualify for a VAT refund on items purchased and taken out of the country upon departure. No VAT refund may be claimed on goods consumed or services rendered in South Africa.
What To Take:
- Anti-malarial prophylactics are essential all year round. Please consult your physician.
- Comfortable walking shoes, sun hats, sun-glasses, sun screen.
- Cameras and binoculars.
- Summer: lightweight clothing and swim wear, warm clothing for game drives.
- Winter: light clothing for daytime, very warm insulated jackets for game drives.
HEALTH, SAFETY and general information
Fire
Our fire alarm is tested once a month when there are no guests in camp.
Emergency lighting is provided as we have a back-up generator so if the national grid goes off then the generator kicks in and operates the camp at 100% capacity. The generators are serviced every 3 months,over and above a major annual service. There are also lights along all paths, as well as torches in every room. Rangers and guards would also be readily available in the event of fire.
There is a fire assembly point for guests and staff at both camps, as well as a well documented fire procedure.
We have five qualified fire fighters on site, and a fully fitted fire engine with fire fighting equipment in camp. Fire extinguishers for every room are serviced and certified every 9 months. Equipment checks are conducted every week and are supported by signed inspection sheets.
Within camp we
have another three back-up fire carts as well as a back-up pump, to pump water from our dam or direct from the river.
All our rangers have at least level 1 first aid training, and are also trained in basic fire awareness and basic fire fighting.
Fire extinguishers are carried in all vehicles.
Food
We follow all procedures and protocols with regards to food safety, preparation and presentation as set out by the Occupational Health and Safety Act.
Cleaning chemicals and units are checked and serviced by Michem, a company who specialize in Hygiene and kitchen and laundry safety. Full hygiene procedures are followed and training has been conducted.
The laundries at MalaMala Main Camp and Rattray's on MalaMala have recently had new industrial washing machines installed (with full automatic detergent dispensers, anti bacterial as well as water and fabric softener, water balancing as well as cleaning soap. Machines operate at temperatures above 50ºC,ensuring 100% hygiene.
All extractors are serviced every six months and all stoves, cookers and ovens are serviced at the same time by a company called Vent Care.
All fridges and freezers are cleaned and de-frosted weekly, monthly and with a full service every six months by a company called Sirtech (this includes extractors).
INDEMNITY FORM
RELEASE OF LIABILITY & ASSUMPTION OF RISK
PLEASE NOTE: I understand that I am required to read carefully and sign this Release of Liability & Assumption of Risk from MalaMala Ranch (Pty) Ltd or alternatively MalaMala Game Reserve. I accept that MalaMala Game Reserve will assist or advise me, to the best of their ability, with pertinent information in respect of my stay at MalaMala but that it is my responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, or other documentation required are obtained, current and in order. MalaMala Game Reserve also advised and encouraged me to obtain comprehensive travel insurance cover which I understand is commercially available including accidental death and disability cover, major medical cover, emergency medical evacuation cover, loss of personal effects cover and trip cancellation cover.
I am aware that adventure travel, whether in civilised or remote areas, by plane, vehicle, other conveyance, or on foot, contains inherent risks of illness, injury, death, or loss and damage of property, which may be caused by negligence of others, forces of nature, wild animals and or other causes known or unknown. I recognise that such risks may be present at any time before, during and after the trip that I am participating in under the arrangements of MalaMala Game Reserve and its agents, associates, lessees or concessionaires. I am also aware that medical services or facilities may not be readily available during the time I am participating in this trip.
In consideration of, and as part payment for the right to participate in this trip, and the activities, services, and food arranged for me by MalaMala Game Reserve and its agents, associates, lessees or concessionaires, I (“Releaser”), certify that I have read all of the above and fully understand its contents. I agree, on behalf of any minors accompanying me, to hold MalaMala Game Reserve, its officers, owners, employees and / or suppliers (“Releasees”), harmless for any accidents, claims, losses, damages or liabilities, including death, disability, injury, or loss or damage to Releaser or Releaser’s property, which might occur. I expressly assume any and all risks with respect to the activities and circumstances described herein, and pledge not to sue Releasees on account of any losses, claims, costs, liabilities or damages, and further, I agree not to claim the un-enforceability of this Agreement. I agree that the foregoing obligation shall be binding upon me personally, as well as upon my heirs, executors and administrators, and members of my family, and shall also be binding
Maintenance
Maintenance is always on going but there are weekly and monthly checks on all equipment. Original parts are fitted to maintain warranties, and the efficient running of all equipment and machines. We have a fully equipped workshop and maintenance shop with trained personnel. Support services are 2 ½ hours drive away.
Recycling
We recycle all goods at MalaMala, including plastic, tins, paper and glass. Left over food is buried in compost holes to return to the ground. We also have a full worm farm to ensure we follow eco-friendly green status which we use as compost and natural fertilizer for all our gardens and plants.
Safety/Medical
All our rangers have a minimum qualification of level 1 First Aid. We have five staff with level 2 and two staff with level 3, as well as a trained nurse on site. We carry first aid bags in all vehicles, and have two fully equipped first aid bags in camp as well as a trauma first aid bag and a full doctor's bag. We have SATIB 24hour back-up medical and emergency service fifteen minutes away, and Kruger National Park helicopter relief service ten minutes away for emergencies. A doctor is forty five minutes away, and a hospital ninety minutes away.
Full safety procedures and measures are followed both in and out of camp, with full Health and Safety accreditation, including electrical certificates, water certificates and safety certificates.
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